Provide exceptional customer service and technical support for 
internal and external voice and data product customers!

Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed
information on how to set up/configure data and voice products. Verify provisioning and diagnose
device or Network issues. 

Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use
various administrative department tools and on-line resources for customer resolution. Use trouble
ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns
and resolve problems to customer satisfaction. 

Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support
call type that is routed through the center in this function. Follows up with customer to ensure
first call 
resolution and achieve and deliver 100% customer satisfaction.

If you have the skills, experience and qualifications required for this position please go to
www.verizonwireless.com/careers to complete an online application - reference job # 256338.

Thank you.